The Fine Print

Introduction

• The Trafford Centre Limited (“we” or “us”) is registered in England with company number 03080975 and our registered office is at 8 Sackville Street, London, England, W1S 3DG. We recognise and value the importance of protecting the privacy of our customers and users of WiFi at our centre.
• These Terms of Use (“Terms”) govern the provision of Wi-Fi services (the “Service”) to you. These terms form a legally binding contract between you and us, and govern your use of the Service.
• If you do anything in breach of these Terms we may terminate your right to use the Service.
• The Service involves a network of wireless access points that allow a single wireless device to access connections to the internet, once both the user and the device are registered and connected to the Service. Because your registration and your use of the Service is linked to your device, you should not allow anyone else to use your device while connected to the Service.
• In providing the Service to you, we may need to collect your personal information (both directly and indirectly). The collection, holding, use and disclosure of your personal information is governed by our Privacy Policy, which is available here. It is a condition of your receipt of the Service that you provide us with the personal information in question. By registering for and using the Service you are indicating your acceptance of both these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
• We may change these Terms at any time and will take reasonable steps to bring any material changes to your attention. As you will be bound by any amendment to these Terms, you should review these Terms from time to time. By continuing to use the Service after any amendment to these Terms, you will be deemed to have accepted the amended Terms.
  Skyfii Limited (ACN 009 264 699) provide our WiFi facilities and may also process data collected through the Service. A copy of Skyfii’s privacy policy setting out further details can be found here.

Using the Service

• Before using and accessing the Service, you may be required to register some of your details with us, using an online facility. You may not be able to use the Service without registering, although you may register using a pseudonym. By registering for and using the Service you confirm that you are at least 16 years of age. If you are under 16, you agree that you have the permission of your parent or guardian to use the Service.
• Once you have registered, your wireless device will be automatically recognised by the Service, and you will be able to access the internet at any location where the Service is provided.
• To use the Service, you must have a wireless device that is capable of accessing a Wi-Fi network. You must not use the Service with any device that you do not own, unless you have the explicit permission of the owner of the device. You must also not let other people use your device when it is connected to the Service. If you use multiple wireless devices, you must register each device individually.

Nature of the Service

• We use the Services to analyse the behaviour of visitors to and on our premises. Our data analysis enables us to better understand how you and other customers engage with our business and ultimately, this enables us to make our service offering to you more compelling and interesting.
• You acknowledge and agree that each time you connect to the Service, and at such other times as we consider appropriate, we may direct your wireless device to a website or other location for the display of promotional or advertising material in any form, including video, and that you may be prevented from use, or further use, of the internet for any duration that we consider appropriate for the display of that advertising or promotional material.
• You acknowledge and agree that we may limit or restrict your access to the Service from time to time at our or their discretion, including by controlling the rate at which your wireless device sends and receives data over the Service, by restricting the time a wireless device may be connected to the Service, and by filtering or blocking access to certain websites or other internet accessible material through the Service.

Collection and use of data

• In addition to information you provide to us directly, we may also directly or indirectly collect information about your use of the Service automatically, including about your wireless devices when they communicate with wireless access points. Our Privacy Policy sets out the kind of such information we collect (both directly and indirectly) and why.
• You confirm that all of the information you provide to us, including any personal details, will be complete, true and correct.

Marketing

• As part of your registration, you may chose to provide a valid email address or mobile phone number to us, or such other electronic contact method that we specify from time to time and may opt in to receive marketing messages, although your use of the Services is not dependent on this..
• Should you wish to withdraw your consent to the receipt of messages from us, you may do so at any time by either notifying us by email at the address: by using the unsubscribe facility that we provide with each message.
• Messages may incorporate promotions, advertisements and offers by other people companies or organisations (“Third Party Promotions”). Third Party Promotions are not associated with, endorsed or recommended by us. Any dealings you may have with third parties arising from Third Party Promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the third party. You acknowledge and agree that we will not be responsible or liable in any way arising from Third Party Promotions, including any loss you may suffer arising from any act or omission of any third party associated with Third Party Promotions.
• Some Third Party Promotions may allow or require you to provide an email address or other electronic contact method independently of your use of the Services. You acknowledge that we will have no knowledge or control of you providing such contact information, and you must communicate directly with the person or organisation to which you have provided that contact information in respect of any material sent to you by them, including if you wish to stop the receipt of further material. Any such personal information you provide to such third parties will be governed by the privacy regime of that third party.

Unacceptable Usage

• You must only use the Service in a reasonable manner, consistent with these Terms, as well as ordinary community standards of behaviour and decency. Under no circumstances may the Service be used for any illegal purpose, or in a manner likely to cause offence to a reasonable person.
• You must not exceed the daily usage allowance set at 200 megabytes of data per day.
• You must not use the Service for any purpose which we consider to be unacceptable. Examples of unacceptable behaviour include use of the Service that:
  1. would cause you or us to be in breach of any law, code, or regulation;
  2. places any unreasonable impost, burden or strain on the technical resources of the Service, including without limitation the excessive transmission of data;
  3. depicts or promotes offensive or illegal behaviour;
  4. is offensive or promotes racism, bigotry, hatred or physical harm;
  5. would harass or threaten any other person;
  6. exploits people in a sexual or violent manner;
  7. contains nudity, violent or offensive subject matter;
  8. promotes an illegal or unauthorised copy of copyright material;
  9. promotes criminal activity or enterprise;
  10. could cause us to incur a liability to any third party or entity;
  11. violates the privacy or confidentiality of any person;
  12. involves compromising the security of any computer system or data storage system;
  13. contains, provides or creates computer viruses or deliberately corrupts systems, facilities or data;
  14. involves the sending of junk mail or unauthorised commercial electronic messages;
  15. alters or modifies the operation of the Service in any way; or
  16. involves the resale or resupply of the Service to any person without our written permission.
• You acknowledge and agree that we may immediately suspend or terminate our facilitation of your access to the Service if you breach these Terms, or we suspect on reasonable grounds that you have used the Service for any unacceptable purpose.

Suspension and availability

• We may refuse to register your account and/or facilitate your access to the Service, without giving reasons.
• While we will take reasonable steps to facilitate the availability and security of the Service, you accept that the Service provided is provided on an ‘as is’ basis. In particular, we may at any time immediately suspend or withdraw access without notice and without giving reasons.
• We do not represent that the Service (or any software underpinning the Service) will be error, defect, “bug” or “virus” free, and you should take ordinary and prudent steps to ensure your own online security and safety.

Liability

• You acknowledge that the internet is an inherently insecure communication medium, and you use the Service at your own risk. You agree that we have no responsibility for any use, misuse, loss, corruption, interception or delay of information or data uploaded, downloaded or otherwise communicated via the Service. You further acknowledge that you are responsible for keeping all usernames, passwords and other security-based information secure and private at all times.
• Without limiting any other provisions of these Terms, we will not in any way be liable to you for any kind of loss or damage incurred as a result of your use of the Service including but not limited to any viruses or other malicious software that may affect you while using the Service.
• Without limiting any other clause of these Terms, we make no warranties or representations as to the accessibility, security, stability or reliability of the Service and we explicitly disclaim any liability or responsibility for any faults, failures or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made using the Service.
• To the maximum extent permitted by law, under no circumstances will we be responsible to you or any third party whether in contract, tort (including negligence), in equity or under statute for any special, indirect, consequential, incidental or punitive damages, including damages for loss of opportunity, profits, revenue or goodwill, regardless of whether or not such loss or damage was foreseeable and even if advised of the possibility of such loss.

Termination

• You may end your access to the Service at any time by notifying us by email at the address: or using the unsubscribe facility provided through our platform. Ending your access in this way will end your ability to access the Service and you will need to register again with us if you change your mind. We will not, however, delete any data or personal information we have collected about you or your use of the Service prior to this date, which will be retained and destroyed in accordance with our Privacy Policy.
• We may terminate our facilitation of your access to the Service without notice or cause for any reason. Reasons we may terminate our facilitation of your access to the Service include where:
  1. you breach of any of these Terms;
  2. we have ceased to facilitate access to the Service in whole or in part; or
  3. we consider that you have done something that is detrimental to our business interests or reputation.
• You acknowledge that we will not have any liability to you for any reason whatsoever arising from any termination of your access to the Service.

General

• If any provision in these Terms is void or unenforceable, that provision will be read down to the extent necessary to make it valid and enforceable and to the extent that it cannot be so read down, will be severed from these Terms.
• If there is a contradiction or inconsistency between these Terms and any other notices, policies, communications or documents relating to the Service, these Terms will prevail to the extent of that contradiction or inconsistency, unless we expressly agree otherwise in writing.
• Your rights and obligations under these Terms are personal to you and you must not assign, transfer, sub-contract or otherwise dispose of any or all of your rights and/or obligations under these Terms. We may assign, transfer, sub-contract, novate or otherwise dispose of any or all of our rights and/or obligations under these Terms without notice to you.
• Regardless of the jurisdiction in which you are based on in which we have facilitated for you to receive the Service, these Terms are governed by the laws in force England and Wales and the parties agree to be bound by the non-exclusive jurisdiction of the Courts of England and Wales.

Contact and further information

Please submit any questions, concerns or comments you have about these Terms or any problems concerning the Services to The Trafford Centre, Business Management Suite, Manchester M17 8AA. Email:

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Cookies are small text files which are placed onto your device when you use our website. It allows the website to recognise a user’s device and store some information about the user’s preferences or past actions and makes a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site, these are known as strictly necessary cookies. For all other types of cookies we need your permission. We rely upon legitimate interest as our legal basis to process strictly necessary cookies. We rely on consent as our legal basis to process cookies which are not strictly necessary.

This site uses different types of cookies.  More detail on the cookies that are used can be found in our cookie preference centre.  Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent to the use of cookies by clicking on the ‘Change your consent’ button at the bottom of this page. You will then be diverted to our cookie preference centre where you will be able to change or withdraw your consent to the use of cookies.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

The Trafford Centre aims to provide a website that is accessible to a wide audience. Access to the website may be suspended temporarily and without notice if we need to maintain or repair the site for reasons beyond our control.

Browser compatibility

The site displays correctly in all major browsers on both Windows and Apple Macintosh systems. The site uses valid standards compliant HTML 5 and CSS code.

Navigation

To help users, consistent navigation is provided throughout the site, along with a search function.

Visual design

We are making great efforts to ensure that all electronic information on this website is accessible to people with disabilities. Our pages are designed to a screen resolution of 1024 x 768 pixels, and can also be viewed at other resolutions. All pages on the website use cascading style sheets for visual layout to separate content from presentation. You can go to the BBC My Web My Way guide to find out more about how to adjust the browser settings for your computer.

Access keys

A conscious effort has been made to avoid the use of access keys, as the development of assistive technologies (i.e. Jaws) has increased to the point where we would not want to interfere/override their built in shortcuts.

Contact

If you have any feedback or queries regarding the accessibility of this site, please get in touch.

A FEW SIMPLE HOUSE RULES…
All of us here at The Trafford Centre are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have a few simple house rules that we hope will keep everyone happy.

Here goes…

• Please always keep an eye on any children in your care.
• Intimidating behaviour of any kind towards other visitors, our staff or our retailers is not acceptable.
• If there is a hood attached to your clothing please make sure that it is worn down.
• Animals are not allowed, unless they’re assistance dogs.
• We don’t allow shopping trolleys on the malls other than in selected areas.
• No dropping litter, except in the bins.
• No leafleting, canvassing, conducting third party interviews or surveys unless we give the thumbs up first.
• Selling goods without our go-ahead is not allowed anywhere in the mall or associated areas. Nor do we permit busking in the mall and associated areas unless agreed in advance by Centre Management.
• Climbing or sitting on any balustrade, barrier, fence or railing is also off limits, as we’d hate anything to get broken, especially you.
• No ball games even if you are Lionel Messi.
• Bikes, roller-blades, micro-scooters, skateboards and Heelys® or any similar product is a no-no.
• No swearing, shouting or use of other unpleasant language. As your mum might say, “It’s not nice and it’s not clever” and she’d be right.
• No inappropriate use of customer lifts and escalators.
• To make sure our guests are not always tripping over film crews, we do not allow commercial filming or photography unless it’s agreed by Centre Management first. Just pop by and have a chat to sort it out. If you’re taking shots of yourself, friends or family then snap away!
• Drones are not allowed. You might be able to buy a UAV, or drone, at The Trafford Centre, but please wait until you get home before you try and use it! We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere without express permission. That includes inside the centre, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.
• No throwing any object within the Centre.
• Please no running on the malls.
• Shirts/tops and footwear must be worn at all times, except in the changing rooms of course.
• Crash helmets should be removed upon entering the Centre even if you’re having a really bad hair day.

And finally…

• There is a strict no smoking policy and alcohol is only to be consumed in a licensed premise.
• Electronic cigarettes are also not permitted.
• Any act of vandalism towards property belonging to us, or our retailers, will be dealt with accordingly and the local police informed.
• This list doesn’t cover everything and we have the right to deny anyone entry whose actions we feel are inappropriate.
• Anyone who ignores these rules or commits a crime will be denied entry for as long as Centre Management see fit.
• But to the ninety-nine point nine percent of you who are wonderful, lovely people and who wouldn’t dream of being the slightest bit anti-social, thank you for taking the time and trouble to read this.

Enjoy your visit!

DOING THE RIGHT THING IN THE RIGHT WAY
The Trafford Centre Ltd is committed to doing the right thing in the right way. This underpins our social, ethical and environmental commitments and the standards of behaviour that we expect our suppliers and business associates to demonstrate and adhere to in their day to day working life at The Trafford Centre Ltd.

Our approach is one of zero-tolerance to bribery and corruption, modern slavery, or any other legal and ethical breaches in our organisation and in those with whom we do business.

As such, we are keen to learn about any issues with, or concerns about, the way we or our business associates do business. If you have any matter which you wish to report to us, please contact us at Trafford Centre Whistleblowing.

TAX STRATEGY
NW Baroque Limited, Trafford Centre Group (UK) Limited and its subsidiaries

Financial year ended 31 December 2024

Tax Strategy – a responsible approach to tax

The Group Tax Strategy is published in accordance with Paragraphs 19(2) and 22(2), Schedule 19 Finance Act 2016.

This Tax Strategy relates to the year ended 31 December 2024 and will apply until superseded.

The policy sets out the overarching principles towards tax and the Group’s responsibilities for their implementation.

Governance and strategy

The Board of Directors has overall responsibility for governance of the Group’s business including tax strategy and risk. One of the Directors is also the Group’s Senior Accounting Officer (“SAO”). The Group is committed to ensuring that we pay the right amount of tax when it falls due and has a low tolerance to tax risk. We aim to maintain a good corporate reputation with all stakeholders including tax authorities.

Introduction

NW Baroque Limited is the Jersey incorporated (although resident in the UK for taxation purposes) parent company of Trafford Centre Group (UK) Limited, its three UK incorporated subsidiary companies and its one Cayman Islands (although resident in the UK for taxation purposes) subsidiary company (the ‘Group’).

The principal activity of the Group is that of investing in and rental of the Trafford Centre, Manchester, in the UK. The Trafford Centre remains a premier regional shopping and leisure destination with a mix of major international and national retailers along with diverse food, beverage and leisure offerings.

The Group is supported in its activities by its Asset Manager, Pradera Lateral Limited, and its Administrator, Crestbridge UK Limited.

The Group manages its assets to deliver sustainable, progressive earnings and long-term capital value for its shareholders. Tax is a consequence of the activities the Group undertakes.

NW Baroque Limited is a UK Real Estate Investment Trust (REIT) and is exempt from corporation tax on rental income and gains from UK investment properties. The aim of the REIT regime is to closely align the tax treatment of shareholders in a REIT to the equivalent of a direct property investment. This is done through removing one of the double layers of taxation (historically shareholders have been taxed once at the company level and again on the dividend received). In the UK, this is achieved through exempting the REIT from corporate tax on rental income and gains, with a requirement for the REIT to distribute 90% of annual rental profits as a Property Income Distribution (PID). The PID is taxed as rental income in the hands of shareholders.

The Group is also subject to a number of taxes in the same way as non-REIT companies including: VAT, stamp duty land tax/stamp duty, PAYE, employer’s national insurance, business rates, insurance premium tax, and various environmental taxes.

We are committed to good corporate governance and best practice. Reporting and paying the correct amount of tax forms an important part of this commitment and, accordingly, the Group takes its obligations as a taxpayer very seriously and has a very low appetite for tax risk.

Tax governance and tax risk management

Overall responsibility for ensuring that tax risk is managed effectively across the Group lies with the Board. The Audit Committee reviews the effectiveness of the risk management process on behalf of the Board. The day to day preparation of information, returns and payment of taxes are dealt with by senior members of the finance teams of the Asset Manager and Administrator who are supported by third-party advisers as required. The senior finance team members are qualified professionals with many years of relevant experience, supported by regular training. This tax knowledge is augmented by third-party advice where relevant. We take care to ensure that our tax affairs are reported accurately. If we were to identify an error in a tax return, we would seek to voluntarily disclose it, quantifying the effect of the error and paying any additional tax, interest and penalties that may become due as a result. The Group’s robust review processes support the SAO in certifying to HMRC that we have appropriate tax accounting arrangements.

Attitude to tax planning

The Group is committed to retaining its REIT status and maintaining a good reputation with HMRC. We have a low tolerance towards tax risk and advice is sought from reputable third-party advisers to ensure compliance with the relevant legislation. The business only undertakes transactions where there is a bona fide commercial purpose and do not undertake tax planning unconnected to such commercial transactions. The Group is structured in a tax efficient manner as intended by legislation, for example the REIT legislation, capital allowances and other government incentive schemes. Where there is a choice on how to proceed with a transaction, we will consider the tax implications, alongside other commercial requirements, to ensure we remain competitive. When considering tax risk, the Board considers the views of our stakeholders (investors and commercial partners) as well as HMRC.

Our relationship with HMRC

The Group has an open and transparent relationship with HMRC in all our dealings with them. The Group’s objective is to operate in a low risk manner and aggressive tax planning is not part of our strategy. Clarification or formal clearances may be sought from HMRC where tax treatment is uncertain. We consider this collaborative approach with HMRC to be a fundamental part of our governance of tax risk.

NW Baroque Limited, Trafford Centre Group (UK) Limited and its subsidiaries

January 2024