The Grotto: Dear Santa

Christmas event | 18 Nov - 24 Dec

18 November – 24 December

(closed 20 – 22 and 27 – 28 November)

Location: Lower Peel Avenue, opposite the Dolphin Fountain

Immersive wonderland

In a land filled with wonder and enchantment, where dreams come true and letters to Santa require a very special delivery. Families will journey through the Candy Cane Land and Enchanted Forest in search of Santa’s Merry Mailroom. Assisted by Santa’s Elves, challenges and tasks await them on this journey, whilst they embark on an adventure to deliver their very own letter to Santa in his cosy cabin.

Open from the 18th November to 24th December and set in the heart of the Trafford Centre by the Dolphin Fountain, this is a Grotto experience not to be missed.

Candy Cane Land

Candy Cane land

An immersive introduction to an unforgettable entertainment experience, at the start of your journey, you’ll find yourself in Candy Cane Land. With a warm welcome, you’re encouraged to begin writing your letter to Santa before embarking on the next adventure, surrounded by towering candy canes and sparkling lights.

Enchanted forest

Stepping into a new world, you’ll continue the festive experience into the Enchanted Forest, where you’ll seek out Santa’s Merry Mailroom.

Merry mailroom

Step into the delightful disarray of Santa’s Merry Mailroom. This magical mailroom goes beyond the imagination. With letters zipping across the room, blanketing every visible surface, it’s a whirlwind of festive communication.

Santa's Grotto

The moment you’ve been waiting for… it’s time to enter Santa’s cosy cabin for your meet and greet opportunity.

Thankfully, your family’s hard work has paid off and Santa received the letters by special delivery. It’s time to read through your letter with Santa and his Head Elf, Holly, before having a professional photo taken and receive your Christmas gift in this special moment. Professional photos can be purchased additionally, at the Photo Collection point.

Santa in his Grotto

Ticket pricing

Child – £25 pp | Adult – £7.50 pp

Babies (Under 12 months) – Free (no gift will be given with this ticket)

(A baby can attend for free with the purchase of 1 child ticket + 1 adult ticket. If there are no other children in the booking, a baby would be considered as the child to meet the minimum requirement).

Each booking carries a small yuletide service fee at checkout and is sealed with North Pole magic, making it non-refundable.

The Grotto is a magical journey through our immersive wonderland, best experienced with your fellow Christmas companions from your chosen time slot. If you’re dreaming of experiencing the magic with more friends or family, make sure you all hop onto the same booking slot, or book simultaneous times if your group is a gathering of more than five.

Every entry requires at least one festive elder and one child with no more than five Christmas explorers in one group.

Whispering Winter Sessions

whispering Winter session at the Grotto 23

At the heart of the festive season, we treasure the universal magic of Christmas. To ensure the ‘Dear Santa’ experience is a joy for every child, including those with Special Educational Needs and Autistic Spectrum Disorder, we’re introducing ‘Whispering Winter’ sessions. Recognising that a bustling grotto might be overwhelming for some, these sessions will have many of The Grotto’s sounds gently muted, creating a calm and magical setting for all to meet Santa.

Thursday 23rd November (1:30pm – 8pm)
Monday 4th December (1:30pm – 8pm)

Please contact us for more information

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