keeping you safe

Your questions answered

Further information on how our centre is operating now

We’re thrilled to welcome everyone back to The Trafford Centre with our non-essential stores allowed to re-open. Restaurants will remain closed for eat-in dining with some offering a takeaway service and leisure attractions will remain closed.

Please take a moment to read the FAQS below.

Are restaurants and leisure venues open?

We continue to closely follow government guidance regarding the easing of lockdown restrictions, and as a non-essential retailer the majority of our brands are able to fully re-open on 12thApril. We’re looking forward to our restaurants and leisure experiences hopefully opening fully from May 17th. In the meantime, many restaurants will be offering a takeaway service, and visitors are welcome to enjoy their takeaways on one of our many outdoor benches or to take home (food cannot be consumed inside the centre).

Do I need to wear a face covering?

Face coverings are mandatory and must be worn when entering the centre, in stores and when walking throughout the malls, unless you are exempt.

A face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face and cover your nose and mouth.

Our security officers on entrances, on the malls and in our CCTV control room are vigilant to people entering and walking within the centre without a face covering. When identified, a trained security officer will be directed to engage with them to determine whether an exemption applies.

If you are worried that others aren’t wearing a face covering, please be mindful that some people are exempt, and people may have hidden disabilities. We find that a very small minority will claim a non-legitimate exemption, but the majority are likely to have a valid reason.

Do I still have to wear a mask if I’ve had a vaccine?

Yes, in line with government guidance, visitors who have been vaccinated must still wear a face covering (unless exempt). Those who have been vaccinated may still be able to pass on coronavirus to others and so we respectfully ask that everyone wears a face covering when inside the centre. Let’s all work together so that we can go back to some sort of normality sooner. 

I have a health condition/hidden disability - do I need to wear a face mask/face covering? 
You don’t need to wear a face covering if you have certain health conditions. Please check the government website HEREfor more information.

How many people will be allowed in and how is this managed?

In order to manage the number of visitors in the centre and allow for social distancing, it’s likely that there will be queues on entrances at busy times. Our capacity figures are calculated in line government guidance. 

Even on busier days, visitors shouldn’t worry that the centre is not a safe place to visit. 

Visitors should make sure to come prepared for the Great British weather, particularly at weekends when the centre can be more popular, and we’ll get people in as soon as it’s safe to do so.

Can I visit with my family or with a group of friends?

Government guidance says that households shouldn’t mix indoors. From May 17th, the rule of six will apply to indoor spaces. This means that when we reopen on April 12th, visitors should only visit the centre with people they live with or are in a support bubble with. 

We use cookies to help us provide you with a better service, but do not track anything that can be used to personally identify you. If you prefer us not to set these cookies, please visit our Cookie Settings page or continue browsing our site to accept them. Close