keeping you safe

Your questions answered

Further information on how our centre is operating from 19 July

We’re thrilled to welcome everyone back for the full Trafford Centre experience as all stores, indoor dining and leisure are open.

Please take a moment to read the FAQS below.

Will you be enforcing the wearing of face coverings?

We’ll be encouraging people to wear a face covering throughout their visit, particularly on busier days such as weekends (unless they have a valid exemption).

The Government have recommended that face coverings continue to be worn in indoor settings, such as shopping centres, and we agree that this remains an important measure in helping protect each other.

If you’re worried that others aren’t wearing a face covering, please be mindful that the Government have advised it is no longer a legal requirement from 19 July, meaning we can encourage but not enforce this with our customers. Furthermore, visitors may be exempt or have hidden disabilities.

Do staff need to wear face coverings?

We’ll be encouraging our own teams to continue wearing a face covering throughout the centre, particularly on busier days such as weekends (unless they have a valid exemption).

How are you keeping staff safe?

Every member of staff has their own personal hand sanitiser, face coverings and the option to wear a visor as an addition to the face covering. We have put in place a series of special welfare and training initiatives designed to give practical advice and support. We also have regular lateral flow testing available on site for all Trafford Centre colleagues. 

Will centre retailers be following this policy or is it up to each individual brand?

Whilst retailers may implement their own policies on mask wearing, we’d encourage everyone to wear a face covering throughout their visit.

Will the centre be providing face masks for visitors?

We won’t be issuing face masks to visitors on entry to the centre, but if you are in need of one please speak to a member of staff. Many of our entrances also have vending machines where you can purchase a face mask.

Can those who are medically exempt still request / wear an exemption sticker?

People who are exempt are welcome to wear a sticker / sunflower lanyard if they wish. Stickers are available at the Customer Service desk.

Will you still be operating to reduced capacity? Will I need to queue at weekends? 

From 19 July, we’ll no longer have restrictions on the number of people allowed into the centre, meaning you won’t have to queue to get into the centre. To help with social distancing, our one-way system will remain in place for now. We ask that everyone continues to wash their hands regularly and stay at home if feeling unwell. We’ll also be continuing with enhanced cleaning of the centre and key touchpoints.

If you prefer a quieter time to visit, we’d recommend you visit weekdays 10am – 11am, 3pm – 5pm and 8pm – 10pm. 

If you are no longer operating a reduced capacity how can I be reassured of my safety?

We are keeping lots of safety measures in place to reassure our visitors. We’ll be encouraging everyone to continue wearing a face covering within the centre and in stores, unless exempt.  Our one-way system is in place to help with social distancing, and we have hand sanitisation stations situated throughout the mall.  We’ll also be continuing with enhanced cleaning of the centre and key touchpoints.

If you prefer a quieter time to visit, we’d recommend you visit weekdays 10am – 11am, 3pm – 5pm and 8pm – 10pm.