keeping you safe

Your questions answered

What tier is The Trafford Centre in?

Our region is in tier 3 so there are restrictions that visitors need to be mindful of. People shouldn’t travel into Greater Manchester from outside the region or arrange to meet anyone from outside their household or support bubble at the centre.

More information is available on the government’s website.

What restrictions apply under tier 3?

Full information is available on the government’s website. The most relevant restrictions are that people shouldn’t travel into Greater Manchester from outside the region or arrange to meet anyone from outside their household or support bubble at the centre.

Will I have to queue to get in?

We’ll have strict capacity limits in place to keep everyone safe so it might be necessary to queue at busier times. We’d encourage visitors to plan their shopping trip carefully and dress for the weather in case they have to queue outside.

Will I have to queue to get in if I have a pre-booked appointment, for example at your Christmas Grotto?

If you have a time slot booked at our Christmas Grotto, with a brand (for example, Apple) or collecting a takeaway, please bring proof of the booking/takeaway order with you. Please show this to the member of staff manning the door and they will let you in.  

Are all your car parks open? Why are some car parks closed?

Some of our car parks and entrances will be closed to help manage capacity. Download a car park map here.

Are all your entrances open/are any entrances closed?

Some of the entrances will be closed to help manage capacity these are currently:

  • Lower entrance near Debenhams
  • The Great Hall Entrance
  • The entrance to The Orient near Nando's

Is priority parking for blue badge holder and families still available? Where should disabled customers park?

Priority parking is available for blue badge holders and families within each of the car parks.

Will food outlets be open from 2nd December?

Greater Manchester is under tier 3 restrictions so our restaurants and food outlets will be open for takeaway and click & collect customers only. Please check the individual brands’ websites for details and opening times.

Can visitors eat takeaway food inside the centre?

In line with government guidelines, all takeaway and click and collect food must be eaten off the premises.

Can I visit The Trafford Centre from outside of Greater Manchester? Can I visit from a Tier Two area?

According to the government guidance, if you live in a tier 2 area you should avoid travel to tier 3 areas other than where necessary, such as for work.

Can I visit The Trafford Centre with people in my household or support bubble?

Yes. You can visit the centre with members of your household or support bubble but the government’s “rule of six” still applies.

Can I visit with family and friends that I don’t live with or share a support bubble with?

No, you can only visit the centre with people you live with or share a support bubble with. 

Do I have to wear a mask? 

In line with government guidance, everyone must wear a face covering inside the centre unless they have an exemption. It should safely cover the nose and mouth.

Do children have to wear face coverings? What’s the age limit?

Children under the age of 11 don’t have to wear a face covering. 

Will you allow people to come into the centre if they don’t have a face covering

No, visitors and staff need to wear a face covering inside the centre unless they have an exemption.

I have a health condition/hidden disability - do I need to wear a face mask/face covering?

You don’t need to wear a face covering if you have certain health conditions. Please check the government website for more information.

Do I need to bring evidence of my health condition if I‘m exempt from wearing a face covering? e.g. letter from doctor

No, we wouldn’t ask you for private medical information. It would be really helpful if you could let our staff know that you’re exempt from wearing a face covering on the way in and there is the option to wear a hidden disabilities lanyard.

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