keeping you safe

Your questions answered

Further information on how our centre is operating

Please take a moment to read the FAQS below.

Will you be enforcing the wearing of face coverings?

In line with the latest government guidance, everyone must once again wear a face covering inside the centre, in stores and when walking throughout the malls unless they have an exemption.

Teams will be issuing free masks where they are needed and educating shoppers whilst on the mall - encouraging everyone to wear a face covering unless exempt. Shops will be following government guidance and hospitality is currently exempt from these new regulations.

Mandatory face coverings in the centre will be effective from Tuesday 30th November.

How are you keeping staff safe?

Every member of staff has their own personal hand sanitiser, face coverings and the option to wear a visor as an addition to the face covering. We have put in place a series of special welfare and training initiatives designed to give practical advice and support. We also have regular lateral flow testing available on site for all Trafford Centre colleagues. 

Will centre retailers be following this policy or is it up to each individual brand?

Whilst retailers may implement their own policies on mask wearing, we’d encourage everyone to wear a face covering throughout their visit.

Will the centre be providing face masks for visitors?

We won’t be issuing face masks to visitors on entry to the centre, but if you are in need of one please speak to a member of staff. Many of our entrances also have vending machines where you can purchase a face mask.

Can those who are medically exempt still request / wear an exemption sticker?

People who are exempt are welcome to wear a sticker / sunflower lanyard if they wish. Stickers are available at the Customer Service desk.

Will you still be operating to reduced capacity? Will I need to queue at weekends? 

Since 19th July we’ve had no restrictions on the number of people allowed into the centre, meaning you won’t have to queue to get into the centre. To help with social distancing, our one-way system remains in place. We ask that everyone continues to wash their hands regularly and stay at home if feeling unwell. We’ll also be continuing with enhanced cleaning of the centre and key touchpoints.

If you prefer a quieter time to visit, we’d recommend you visit weekdays 10am – 11am, 3pm – 5pm and 8pm – 10pm.