keeping you safe

Your questions answered

Further information on how our centre is operating

Please take a moment to read the FAQS below.

Will you be enforcing the wearing of face coverings?

From Thursday 27th January there is no legal requirement to wear a face covering at the Trafford Centre.

The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet. 

We therefore recommend visitors wear a face covering inside the centre where possible. 

How are you keeping staff safe?

Every member of staff has their own personal hand sanitiser, face covering and the option to wear a visor as an addition to the face covering. We have put in place a series of special welfare and training initiatives designed to give practical advice and support. We also have regular lateral flow testing available on site for all Trafford Centre colleagues. 

Will centre retailers be following this policy or is it up to each individual brand?

Whilst retailers may implement their own policies on mask wearing, we’d encourage everyone to continue wearing a face covering throughout their visit.

Will the centre be providing face masks for visitors?

We won’t be issuing face masks to visitors on entry to the centre, but if you are in need of one please speak to a member of staff. Many of our entrances also have vending machines where you can purchase a face mask.

Can those who are medically exempt still request / wear an exemption sticker?

People who are exempt are welcome to wear a sticker/sunflower lanyard if they wish. Stickers are available at the Customer Service desk.

If you prefer a quieter time to visit, we’d recommend you visit weekdays 10am – 11am, 3pm – 5pm and 8pm – 10pm.